FAQs

Effective Date: June 23, 2026

This FAQ section is designed to provide clear and concise answers to the most common questions about ordering, shipping, returns, payments, and general information related to Hayakini products, including T-shirts, shorts, denim, pants, and jackets.

If you need further assistance, our support team is available to help.

1. Orders

How do I place an order?

Simply browse our website, select your desired items, choose size and quantity, and proceed to checkout. Once payment is completed, your order will be confirmed and processed.

Can I modify or cancel my order after placing it?

Yes, but only if the order has not yet been processed or shipped. Please contact us immediately. Once the order enters fulfillment or has been shipped, changes or cancellations may no longer be possible.

2. Shipping

How long does shipping take?

Shipping includes both handling and transit time:

Delivery times may vary depending on location and carrier conditions.

How much is shipping?

We offer a flat shipping rate:

Which carriers do you use?

We ship using trusted carriers:

• USPS
• UPS
• FedEx

Carrier selection depends on destination and logistics availability.

Will I receive tracking information?

Yes. Once your order ships, a tracking number will be sent to your email. Tracking updates may take 24–48 hours to activate.

3. Delivery Issues

What if my package is delayed?

Delays may occur due to weather, carrier issues, or high shipping volume. If your package is significantly delayed, please contact our support team for assistance.

What happens if my package is lost or missing?

If your package is lost or missing, contact us with your order number. We will coordinate with the shipping carrier to investigate and resolve the issue.

What if I entered the wrong shipping address?

Please contact us immediately. If the order has not shipped, we may be able to update the address. If it has shipped, we are not responsible for delivery issues caused by incorrect information.

4. Returns & Refunds

What is your return policy?

You may return items within 60 days of receiving your order, provided they are unused, unworn, and in original condition.

Are there any return fees?

No. Hayakini does not charge return fees for approved returns.

How long does a refund take?

Refunds are processed within 12 business days after the returned item is received and approved.

What items cannot be returned?

Items that are:

• Worn, washed, or damaged
• Missing original tags or packaging
• Returned after the 60-day window
• Marked as final sale (if applicable)

may not be eligible for return.

5. Payments

What payment methods do you accept?

We currently accept:

• PayPal
• Venmo

No other payment methods are supported at this time.

Is my payment secure?

Yes. All payments are processed through secure third-party providers. We do not store full payment details on our servers.

What if my payment fails?

If your payment fails, your order will not be processed. Please check your payment details or contact your payment provider for assistance.

6. Products

What products do you sell?

Hayakini specializes in modern fashion apparel, including:

• T-shirts
• Shorts
• Denim
• Pants
• Jackets

How do I choose the right size?

We recommend reviewing product size guides available on each product page. If you are between sizes, consider the fit preference described in the product details.

7. Support

How can I contact customer support?

You can contact us using the details below:

Store Name: Hayakini
Email: support@hayakini.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

8. Additional Information

Do you restock sold-out items?

Some items may be restocked depending on demand and availability. We recommend checking the website regularly for updates.

Do you ship internationally?

Shipping availability depends on your location and may vary. If shipping is not available in your region, you will be notified at checkout.

9. Policy Updates

Hayakini reserves the right to update this FAQ section at any time to reflect changes in operations, policies, or services. Updates become effective once published on our website.